General Questions
1. What is InkCraft?
InkCraft is a creative hub for customized printing solutions and gifting products, including LED frames, acrylic designs, MDF décor, and more.
2. What products do you offer?
We specialize in customized LED frames, acrylic photo frames, canvas paintings, MDF LED Frames and personalized gifts.
3. How can I place an order on InkCraft?
You can browse our catalog online, select a product, customize it (if applicable), and complete your order through our website.
4. Do you offer both customized and ready-made products?
Yes, we offer customized products where customers provide their designs and ready-made products available in our store.
5. What customization options are available?
You can customize the size, design, text, and material (where applicable) on most of our products.
Product-Specific Questions
6. What materials are used in your products?
We use high-quality materials such as acrylic sheets, MDF boards and canvas for durability and premium finishes.
7. What sizes are your products available in?
Product sizes vary. For instance, acrylic LED frames are available in sizes like 8″ x 12″, 12” x 12” 18″ x 18″,and 12” x 18”. Other sizes may be customizable.
8. Do your LED products require professional installation?
No, our LED products come with double-sided tape or spacers for easy wall mounting.
9. Are your MDF products durable?
Yes, we use premium 3mm MDF boards with laser-cut designs for durability and precision.
10. What is the difference between glossy and matte finishes?
Glossy finishes provide a shiny and reflective look, while matte finishes offer a smooth, non-reflective texture, ideal for canvas and certain acrylic products.
Policies
11. What is your delivery time?
We strive to deliver orders within 7 working days from the date of purchase.
12. What is your cancellation policy?
Cancellations are handled on a case-by-case basis. Contact us immediately after placing the order to discuss options.
13. Can I return or exchange a product?
Products can only be returned or exchanged if they are defective or damaged upon delivery, within 24-48 hours of receipt.
14. Do you offer refunds?
Refunds are processed only for defective or damaged products after proper evaluation.
15. Do you ship across India?
Yes, we deliver to locations all over India. Delivery charges may apply based on your location.
Technical and Care Questions
16. How do I care for LED frames and acrylic products?
o Clean with a soft, dry cloth.
o Avoid exposure to direct sunlight and excessive moisture.
17. Do you provide warranties on your products?
We assure high-quality craftsmanship but do not offer formal warranties. Contact customer support for concerns.
18. Are your materials environmentally friendly?
We aim to source sustainable materials wherever possible, especially for MDF, Quilling art and wooden products.
19. Can I upload my design for customized products?
Yes, you can upload designs or images during the order process. Ensure the images are high-resolution and copyright-free.
20. What payment methods do you accept?
We accept payments via credit/debit cards, net banking, UPI, and digital wallets.
Additional FAQs
21. What happens if my product arrives damaged?
Contact our customer support team immediately. Share photos of the damaged product for evaluation.
22. Do you offer discounts or referral programs?
Yes, we run occasional discounts and offer referral programs. Check our website or social media for updates.
23. Do your LED products consume a lot of power?
No, our LED products are energy-efficient and designed for low power consumption.
24. How do I contact customer support?
You can reach us at customercare@inkcraft.in or through the “Contact Us” form on our website.